F.A.Q

We accept major credit cards and PayPal.

If you’re experiencing error messages at check out, please ensure your payment information is correct. Often, there may be one small typo causing the system to invalidate it. Contact your bank to ensure there are no holds put on your method of payment. If issues persist, please email merch@gamegrumps.com with the following details:

• Your order number + email address used to place the order
• A description of the problem you’re encountering and what time it occurred
• What operating system you’re using (iOS, Android, Windows, Mac, etc)
• What browser you’re using (Chrome, Firefox, Safari, etc)
• What payment method you’re using (credit card, ShopPay, PayPal, etc)

Please ensure your payment information was input correctly and is still active, valid, and funded. If using PayPal, please contact them directly to correct the issue. On rare occasions, your card may be locked due to suspected fraud; if this occurs, please contact your bank. If none of these sound like your situation, please email merch@gamegrumps.com.

We are required to collect the appropriate sales tax for all orders.

Yes! We use encryption for every order and do not use your personal information without your explicit consent.

Sure! If there is one available, please enter it at check out.